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FAQ

What types of payment do you accept? 

We accept Visa, Mastercard and certified cheques (or checks if you prefer), and money orders. Sorry but we no longer accept personal checks. The credit card transactions are handled through a 128-bit encrypted secure server.


I live outside of Canada, will you ship to me?

No, sorry, this store is dedicated for fans based in Canada. Please go to keithurban.net and you will find options to order to your country.

 

Can I buy these same Keith Urban products at a concert?

Some of them, but not all. Most of the products we supply for touring are sold on the web site and most of the web site items are offered on tour. We tend to offer a wider range of sizes on line and some of the more unusual items that are not always offered on tour.

What if an item is out of stock?

We do our best to keep some stock on all our items and lots of stock on the big sellers. If we are out of stock on any item and it will delay shipping by more than a week, we will let you know in case you want to make another choice.

What is your return policy?

Items returned in original condition will be credited for the item price (not shipping) against a replacement order. If you received a defective product, please let us know and we will arrange for a replacement.

I have products your customers would like, can I have their contact info?

Forget it! Not going to happen. We DO NOT share our customer info with anyone.

How long will it take to get my order?

Depends...all orders are processed within the next 3 business days of receipt of payment. All our orders ship from Cambridge, Ontario with either Standard (Canada Post Expedited) or Express (CP Express Post). Standard is 1-5 days and Express is 1-2 days in transit, it depends on where you live in Canada. For those of you placing a larger order, please take advantage of our flat shipping rate per order. It will save you money and your package will still go out with Expedited Post.

What is your Privacy Policy?

Our privacy policy is simple....your info is nobody's business and we won't share it. We only ask you for the information needed to fill your order and that is what we use it for. We don't sell or give your details away. 

Your account information is handled via 128-bits SSL encription to help keep prying eyes away. 

Bottom line is we value your support and your business. We want your web purchase to be a good, safe experience and will do our best to ensure just that! 


 

CONTACT KEITH URBAN CANADA STORE

 

customerservice@merchmonkey.com

 



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